Privacy Policy
Last updated: September 2026
Tikvah Training and Consultancy Ltd. (“Tikvah Training”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase or access our online training courses, contact us, or otherwise interact with our services.
1. Who we are
Tikvah Training and Consultancy Ltd. is the organisation responsible for your personal information.
Registered office:
26 Newmills Road Lower
Coleraine
County Derry/Londonderry
BT52 2JR
United Kingdom
Email: Tikvahtraining@gmail.com
If you have any questions about how we use your personal information, please contact us using the details above.
2. What personal information we collect
Depending on how you interact with us, we may collect:
• Your name
• Email address
• Account login information
• Information relating to courses you purchase or access
• Course progress and completion information
• Assessment and quiz completion information
• Certificate and course completion information
• Information you provide when contacting us or submitting an enquiry
• Organisation and job-role information where you provide it
• Payment and transaction information necessary to process your purchase
• Technical information about how you use our website and online training platform
• Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We may collect personal information when you:
• Create an account on our website
• Purchase an online course
• Enrol on a training programme
• Complete a course or assessment
• Request or receive a certificate
• Contact us by email or through our website
• Submit a corporate training or consultancy enquiry
• Subscribe to receive communications from us
• Use our website or online training platform
Where appropriate, we may also receive information from an organisation purchasing training on behalf of its employees or participants.
4. How we use your information
We may use your personal information to:
• Create and manage your customer account
• Process course purchases and payments
• Provide access to online training
• Record course progress and completion
• Provide certificates of completion
• Respond to enquiries and customer support requests
• Communicate with you about your purchase, account or training
• Manage corporate training enquiries and bookings
• Maintain and improve our website, courses and services
• Keep appropriate business and financial records
• Protect the security of our website and services
• Comply with our legal and regulatory obligations
We may also use your email address to send marketing communications where we have a lawful basis to do so. You can unsubscribe from marketing communications at any time.
5. Our lawful bases for using personal information
We use different lawful bases depending on why we are processing your information.
Contract: Where processing is necessary to provide a course or service you have purchased, manage your account, process your order or fulfil our agreement with you.
Legal obligation: Where we need to process information to comply with a legal or regulatory requirement, such as maintaining financial records.
Legitimate interests: Where processing is necessary for legitimate business purposes, provided that our interests do not override your rights and interests.
Consent: Where we ask you to provide consent, such as for certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.
6. Payments
Payments made through our website are processed using Wix Payments.
We do not need to receive or store your full payment card details ourselves in order to process your purchase. Payment information is handled through the payment services provided by Wix and its relevant payment service providers.
We may retain transaction information such as the date of purchase, amount paid, course purchased and transaction reference for customer service, accounting and legal purposes.
7. Our website and online training platform
Our website and online courses are provided using services and technology supplied by Wix.
Wix may process personal information on our behalf in order to provide website hosting, account management, online course functionality, payments, communications, security and related services.
8. Sharing your information
We may share personal information with trusted service providers where this is necessary to operate our business and provide our services.
These may include providers supporting website hosting, online course delivery, payment processing, email and communications, website security, customer support, accounting and financial administration.
We may also disclose information where required to do so by law, regulation, court order or other lawful authority.
We do not sell your personal information to third parties.
9. Corporate training
Where an organisation purchases training for its employees or participants, we may receive information about learners from that organisation.
We may provide the organisation with appropriate information about course enrolment and completion where this forms part of the agreed training arrangement.
We will only provide information that is appropriate and necessary for the relevant training arrangement.
10. Course completion and certificates
We may process information about your course progress, assessment results and completion status so that we can administer our training programmes and issue certificates of completion.
Certificates may include information such as your name, course title and completion date.
11. Marketing communications
We may send customers information about Tikvah Training and Consultancy Ltd., our courses, training opportunities, services and relevant updates where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Opting out of marketing communications will not affect essential communications relating to purchases, accounts, courses, certificates or customer support.
12. Cookies and similar technologies
Our website may use cookies and similar technologies to operate the website, provide functionality, improve performance, understand how visitors use the website and, where applicable, support marketing or analytics.
Some cookies may be necessary for the website to function, while others may require your consent.
You can manage available cookie preferences through the website where applicable.
13. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.
The length of time we keep information will depend on the type of information and why we need it.
For example, we may retain customer and account information while you maintain an account and for a reasonable period afterwards, course completion and certificate records for as long as reasonably necessary to verify training completion, and financial and transaction records for the period required by applicable law.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
15. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
• Be informed about how your personal information is used
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request transfer of certain information to another organisation
• Withdraw consent where we rely on consent as our lawful basis
These rights are subject to certain legal conditions and exemptions.
To exercise a right or ask a question about your personal information, contact us at Tikvahtraining@gmail.com.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
17. International data transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards will be used where required by applicable data protection law.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.
The latest version will always be made available on our website, together with the date it was last updated.
19. Contact us
Tikvah Training and Consultancy Ltd.
26 Newmills Road Lower
Coleraine
County Derry/Londonderry
BT52 2JR
United Kingdom
Email: Tikvahtraining@gmail.com